Frequently Asked Questions

Shipping

Do you ship internationally?

Unfortunately we do not ship outside of the United States or to Minnesota.

How long does shipping take?

Orders ship within 3-5 business days via FedEx, UPS, or USPS. Shipping is $28.00 for any purchase under $200.00. We will contact you within 24 hours of shipping with your tracking numbers, and a signature is required upon delivery. Please note that all payments, except cash and wire transfers, are held for 5 business days before your order is shipped.

Will I be charged for taxes?

For orders delivered or picked up in California, bullion and coin purchases under $2,000 in a single transaction are charged California sales tax; qualifying purchases of $2,000 or more are exempt. We do not collect sales tax on orders shipped outside of California. We do not sell to residents of Minnesota.

How does the company handle a lost shipment?

We ship via FedEx, UPS, and USPS, and every shipment is fully insured. A signature is required for delivery. In the event a package is lost, you have no liability, and we will send a replacement at no cost to you.

Payments

What forms of payments do you accept?

We accept cash (in person), cashier's check, personal check, money order, PayPal, and wire transfer. Credit cards are accepted for orders under $1,500; a copy of your ID must be uploaded to your account before we can process a credit card order.

How long are funds held for?

All forms of payment except cash and wire transfer are held for 5 business days.

What is the company policy regarding payment? Do they require “good-funds?” If a personal check is OK, how long before the merchandise is shipped?

Camino: We accept all forms of payment except certain electronic transfers. Credit cards are accepted for orders under $1,500 once your ID has been uploaded to your account. We hold all payments, except wires, a minimum of 5 business days and then your order is put in the queue to be shipped.

Buying & Selling

Who am I dealing with on the phone? Is it a commission salesman? Who should I talk with if there’s a problem?

Camino: We are a family owned and operated business. We do not work on commission, and each of our traders owns precious metals themselves. We understand that when purchasing precious metals you are protecting yourself against government spending. If there are any problems with your order, please contact Kyle Reed (kyle@caminocompany.com) or Adriana Reed (adriana@caminocompany.com), or call 650-348-3000 (toll-free 800-348-8001).

Does the company maintain an inventory, or are all shipments from a 3rd party?

Camino: We keep an extensive inventory on hand, and ship material directly to you from depositories across the United States.

What is the company’s buyback policy?

Maintaining a two-way market is the basis of our business. We are always interested in purchasing material back. It is the volume of business that allows us to keep our prices low. We purchase all bullion, collectible coins & currency, stamps, and many different kinds of memorabilia.

Questions about Us

Is the company concerned with “Privacy Issues”?

Your privacy is one of our main priorities, and we understand that privacy is your greatest protection. We want as little information from you as possible, and will never sell your contact information.

Are they on your “wavelength”?

Yes, since many in the office are libertarians and loyal readers of Murray N. Rothbard, Lew Rockwell and Gary North, we are well versed in the world of hard money and Austrian economics.

Are these fellows selling me bullion coins today at competitive prices only to get me in their file to pressure me over rare coins next time? Also, are they trading or selling my name to someone else?

We pride ourselves on our customers being primarily comprised of clients, and their families, who have been doing business with Camino for many years. Cold calls, selling customer lists and corporate business attitudes are nonexistent at Camino. We expect to be doing business with you 50 years from now.

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